Your information

Privacy Policy

This plain-language notice explains how All-Star Bouncy Castles handles information when you visit our website, ask a question, apply to work with us or request a rental.

Information we collect

Depending on how you use our website and booking tools, we may receive your name, email address, phone number, event date and times, event or delivery address, venue details, requested equipment, setup details, messages, job-inquiry information, and reservation or transaction details. Website providers may also collect device, browser, cookie and usage information.

How we use information

• Respond to questions, quotes, job inquiries and reservation requests.
• Confirm availability, pricing, delivery eligibility and event requirements.
• Schedule delivery, setup, pickup and weather-related communication.
• Process approved payments and maintain tax, insurance, safety and business records.
• Prevent misuse, protect customers and equipment, and resolve service issues.
• Understand website performance and improve our customer experience.

Service providers

We use service providers such as Squarespace for the website, Booqable for online rental browsing and booking, and email, analytics or payment services when needed. They may process information only as needed to provide their services and under their own privacy terms.

Cookies and analytics

Our website and embedded booking tools may use cookies or similar technologies for essential features, preferences, security and performance measurement. Available consent controls should be used where required. Browser settings may also let you limit cookies, although some features may not work as intended.

Sharing

We do not sell personal information. We may share necessary information with service providers, insurers, venues, government authorities or professional advisers when required to deliver a reservation, comply with law, protect safety or resolve a dispute.

Retention and security

We keep information for as long as reasonably needed for reservations, customer service, legal obligations and business records. We use reasonable safeguards, but no website, email or online system can guarantee absolute security.

Your choices

You may ask us to correct or delete information we control, subject to legal and recordkeeping requirements. You may opt out of marketing messages using the unsubscribe option provided. Transactional messages about an active inquiry or reservation may still be necessary.

Children

Our website is intended for adults arranging events. We do not knowingly request personal information directly from children through the website.

Updates

We may update this notice when our services or legal obligations change. The current version will be posted on this page.

Last updated September 2026.