Plan with confidence

Questions? We make party day simple.

Clear answers about delivery, setup, payment, weather, parks, power, and booking with All-Star Bouncy Castles.

✓ 4.8 Google rating✓ Fully insured✓ Delivery & setup✓ Cleaned & sanitized

Delivery, setup & pickup

What to expect before, during, and after your event.

When will my rental be delivered?

We typically deliver between 8:00 and 11:00 a.m. on the morning of your event. If you need a specific drop-off or pickup time, tell us when you book and we will do our best to accommodate it.

Do you deliver and set everything up?

Yes. We deliver, set up, and make sure your rental is ready before the fun begins. We return after the event to take everything down and retrieve it.

How are delivery fees calculated?

We start with the one-way drive time from Riverside, East Providence to your event. We multiply that time by four to cover both round trips for delivery and retrieval, round the total up to the next hour, and charge $30 per hour.

Is there a fee for Rhode Island state parks?

Yes. The $75 state park fee includes delivery, drop-off, setup, and the mandatory DEM insurance required for us to remain an approved vendor. Include the park, reserved site number, event hours, and whether you will provide your own generator. A generator is required for every state-park rental unless the customer provides one.

When will pickup happen?

We typically pick up around sundown or shortly afterward. If you need a specific pickup time, include it with your reservation and we will do our best to accommodate it. State-park pickups also follow park operating rules.

Does someone need to be present?

Someone must be present for delivery unless another arrangement has been agreed upon with our team in advance.

Payment, weather & safety

Flexible arrangements backed by safety-first decisions.

How and when do I pay?

Our standard arrangement is payment by cash, Venmo, or Zelle on the morning of your event. This keeps weather-related cancellations or changes straightforward and avoids waiting on refunds of prepayments or deposits.

What happens if the weather looks unsafe?

We typically confirm with you the day before and again the morning of your event when weather may be an issue. We do not deliver or set up in rain, heavy winds, or other inclement weather. If cancellation is necessary, we can arrange a rescheduled date.

Are your inflatables clean and insured?

Yes. We are fully insured, and our units are cleaned and sanitized before and after each booking.

What if I do not have an accessible electrical outlet?

Generators with a full tank of gas are available as an add-on when you need power at your setup location.

Booking, pricing & confirmation

How to reserve the right unit without checkout surprises.

How do I see what is available for my date?

Enter your event date in our online catalog. The available units for that date will appear so you can choose your equipment and complete checkout.

Why does the website show a higher price than expected?

For a one-day rental, set both the start and end date to the same event date. Choosing consecutive dates can make the system calculate a multi-day rental. If the total still looks wrong, send us the unit, date, event time, and address before completing checkout.

Does online checkout charge me immediately?

Our standard arrangement is payment by cash, Venmo, or Zelle on the morning of the event rather than an online prepayment. Completing checkout reserves your selected equipment and date. We will confirm the order and payment arrangement with you.

When is my reservation confirmed?

Watch for our confirmation after checkout. We also typically contact you before the event to confirm the order, weather, and timing. Make sure your phone number and email address are entered correctly.

How do I change or cancel a reservation?

Contact us directly as soon as possible. A change or cancellation is complete when our team confirms it with you; if an automated reminder crosses with your request, please reply or call so we can verify the status.

Can I add games, a generator, or other extras?

Yes. Generators, oversized games, a speaker, and other extras can be added based on your event needs and current availability.

Site preparation & power

Details that help us confirm fit, protect your property, and set up on time.

What setup surface and space do you need?

Send us the available dimensions and whether the area is flat grass or a hard, level surface. The correct clearance depends on the specific unit, so we will confirm suitability before the event.

What electrical power is required?

A reliable electricity source must be available within 75 feet of the event space. If it is not, a generator is required.

Do I need a generator?

A generator is required when there is no reliable electricity source within 75 feet of the event space. Every state-park rental also requires a generator unless the customer provides one. Contact us to confirm generator availability and current pricing.

What access information should I provide?

Tell us about gates, stairs, narrow paths, sprinklers, irrigation, hose connections, venue restrictions, and anything else that could affect setup. Please arrange clear access and, if you cannot be present, confirm access instructions with our team in advance.

Still have a question?

Send us your event date, location, and what you are interested in. We will help you choose the right setup.